PRIVACY POLICY

Effective date: March 28, 2026 · New York, NY

At Franklin's NYC Hair Studio, your privacy matters to us. This policy explains what information we collect, how we use it, and your rights — particularly in connection with our online booking and messaging platform, Boulevard.

1. Information we collect

When you book an appointment, create a client profile, or contact us through our website or Boulevard platform, we may collect:

Your name, phone number, and email address
Appointment history and service preferences
Payment information (processed securely through Boulevard)
Messages and communications you send us
Device and usage data when you visit our website

2. How we use your information

We use your information to:

Book, confirm, and manage your appointments
Send appointment reminders, receipts, and follow-up messages via SMS or email
Improve our services and personalize your experience
Respond to your questions and support requests
Comply with legal and regulatory requirements

3. Boulevard appointment and messaging platform

We use Boulevard, a third-party software platform, to manage bookings, client records, and communications. By booking with us, you acknowledge that your information will be stored and processed by Boulevard in accordance with their own privacy policy, available at joinblvd.com/privacy.

Boulevard may send appointment reminders and booking confirmations on our behalf via SMS and email. Standard messaging rates may apply.

4. SMS and email communications

By providing your phone number or email, you consent to receive transactional messages related to your appointments. You may opt out at any time by replying STOP to any SMS or by contacting us directly. We do not sell your contact information or use it for third-party marketing.

5. Data sharing

We do not sell your personal information. We may share it only with:

Boulevard and other service providers who help us operate our business
Payment processors for secure transaction handling
Legal authorities if required by applicable law

6. Data retention

We retain your client information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

7. Your rights

Depending on your location, you may have rights to access, correct, or delete your personal data; to opt out of certain communications; or to request a copy of the information we hold about you. To exercise any of these rights, please reach out using the contact details below.

8. Cookies

Our website may use cookies and similar tracking technologies to improve your experience and analyze site traffic. You can adjust cookie preferences in your browser settings.

9. Changes to this policy

We may update this privacy policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact us

If you have questions about this policy or how we handle your data, please get in touch:

Franklin's NYC Hair Studio New York, NY

hello@franklinsnyc.com

TERMS & CONDITIONS

Effective date: March 28, 2026 · New York, NY

For addition question please reach out

Email: info@franklinsnyc.com

Phone: XXX-XXX-XXXX

1. Individual Service Selection

Franklin's offers all services individually, giving clients the flexibility to choose exactly what they need at accessible prices. Should you wish to add a blowout or haircut after a coloring service, please inform our reception team when scheduling to ensure adequate time is allocated.

2. Appointment Changes

We request a minimum of 24 hours' advance notice for any cancellations. Appointments cancelled with less than 24 hours' notice or no-shows will incur the full service charge. A valid credit card must be kept on file when booking. For prompt processing, cancellations must be made by phone directly to the salon; email cancellations cannot be accommodated.

3. Tardiness

Arriving late may result in abbreviated services, service modifications, or rescheduling requirements, with the original pricing still applicable.

4. Rates & Transactions

Service rates may be adjusted without prior notice. All service purchases are considered final.

5. Personal Items

Franklin's Salon assumes no liability for personal items that are lost, stolen, or damaged on the premises.

6. Merchandise Returns

Returns are permitted within 10 days only for unused, resellable products returned with original safety seals unbroken. Previously used items are non-returnable.

7. Payment Methods

Credit card payments include a 3% processing charge. Debit card payments have no additional fees. Franklin's Salon operates cashless and does not accept personal checks. Please specify debit payment preference at checkout. Immediate refunds for payment method errors are not available.

8. Gratuities

Tips are welcomed but entirely voluntary at Franklin's.

9. Service Feedback

For any service-related concerns, please contact info@franklinsnyc.com to initiate a prompt resolution process. We strive to ensure complete client satisfaction.

10. Initial Consultations

First-time color and extension clients are highly recommended to book a consultation before scheduling services. Service costs may fluctuate depending on hair length, thickness, texture, current condition, and styling goals. To arrange a consultation, call 212-299-7583.